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Refund policy

Effective date: 10/24/2026

All sales are final. This applies to every digital product and paid assessment we sell, now and in the future, including the AI Search Visibility Kit and the Stack Snapshot. Because they are delivered digitally or reserved for you the moment you buy, we don't offer refunds or exchanges, except where stated below or required by law.

Digital products

Digital products, including the AI Search Visibility Kit, its PDF playbook, AI Visibility Scorecard, page templates, schema and robots.txt code, AI crawler checklist and tracking setup, and any digital product we offer in the future, are delivered instantly by download link and are non-refundable once purchased. If a download link doesn't work or a file is damaged, reply to your order confirmation email and we'll send a working copy.

Paid assessments and fixed-scope services, including the Stack Snapshot, the Revenue Systems Audit, the AI Search Visibility Kit and any assessment we offer in the future, are non-refundable once purchased. If a signed agreement for the Revenue Systems Audit sets different terms, that agreement applies.

  • Your part: you agree to provide the information, access and approvals we request within 14 days of purchase, and to attend scheduled sessions. Delivery timelines start once we receive them.
  • Rescheduling: you may reschedule a session once, at no charge, with at least 24 hours' written notice. A session missed or cancelled with less notice counts as delivered.
  • Expiry: if you don't provide what we need or schedule your session within 60 days of purchase, the service expires and the fee is not refundable.
  • Delivery: a service is complete when we hold the session or send the written deliverable. Disagreement with our findings or recommendations, or results you get from acting on them, is not grounds for a refund.
  • If we can't deliver: if QualityPro Hub cancels a paid service for reasons within our control and cannot offer a new date within 30 days, we will refund the amount you paid. This does not apply to delays caused by you or by events beyond our reasonable control, in which case we will reschedule.

Consulting engagements

Fees, cancellation and any credits for fractional, advisory and project work, including the Revenue Systems Audit, are set out in the signed agreement or statement of work for that engagement.

Billing errors

If you were charged twice or charged the wrong amount, contact us within 30 days and we will correct it. Please contact us before disputing a charge with your bank so we can resolve it quickly.

Contact

Questions about an order: reply to your order confirmation email or use our contact form.