Streamlining Workflows Across Marketing, Sales, and Operations.
Cross-Department Workflow & Change Adoption Transformation
A growing mid-market company partnered with QPH to fix disconnected workflows across teams. We redesigned cross-department processes, implemented scalable systems enhanced with AI capabilities, and enabled teams through structured training and change management.
A rapidly growing mid-market organization with approximately 350 employees and $85 million in annual revenue engaged QualityPro Hub to address increasing operational inefficiencies resulting from fragmented workflows across functions. As growth accelerated, Sales, Operations, Finance, Marketing, and Customer Success teams operated on disparate systems with inconsistent processes, leading to execution delays, duplicated effort, and limited enterprise-level visibility.
QualityPro Hub was engaged to design and execute an enterprise operating model transformation focused on improving cross-functional execution, scalability, and decision transparency. The engagement followed an architecture-led approach, aligning people, processes, and technology to support sustainable growth while minimizing disruption to ongoing operations.
The transformation began with a comprehensive assessment across seven functional areas, including stakeholder interviews, workflow analysis, and system mapping. This assessment identified key breakdowns at functional handoffs, unclear accountability across shared processes, and inconsistent data definitions that limited performance measurement and management oversight.
From an organizational and change perspective, QualityPro Hub established clear ownership models for end-to-end workflows and introduced a role-based operating framework aligned to business outcomes. Structured change management and targeted enablement ensured rapid adoption of the new operating model, resulting in 92% percent system adoption within the first 90 days and measurable improvements in cross-team collaboration.
Process redesign focused on reengineering 18 critical workflows spanning the revenue lifecycle, from sales intake through delivery and finance. Redundant activities were eliminated, approval structures streamlined, and standardized intake, prioritization, and service-level agreements implemented. These changes reduced cycle times by 35% percent and decreased cross-functional errors by approximately 28%, driving more consistent execution across teams and regions.
To enable scale and operational resilience, QualityPro Hub implemented a centralized workflow platform integrated with core enterprise systems, including CRM, finance, and customer support. AI-enabled capabilities were introduced to automate task routing, improve prioritization, validate data, and provide real-time operational insights. As a result, manual effort across teams was reduced by 40%, and leadership gained real-time visibility into execution performance and constraints.
Within six months of implementation, the organization achieved a 42% improvement in cross-functional execution speed, an 18% increase in productivity per employee, and a 60% reduction in time required for executive reporting. The organization transitioned from reactive, function-centric execution to a scalable, enterprise operating model designed to support continued growth and future AI-driven optimization.
Through its architecture-first methodology, QualityPro Hub delivered measurable operational improvements while establishing a durable foundation for long-term performance, governance, and scalability.
QualityPro Hub partners with leadership teams to design architecture-led operating models that improve execution, scalability, and long-term enterprise value.
